Elegant Sweaters

Q: How can I contact you?

Email: info@loisandtoms.com Send us an email and we’ll get back to you within a few hours. Opening hours: Monday–Friday: 9AM - 6PM Saturday & Sunday: 10AM – 5PM

We are not ready to say goodbye 💔

We built this store with our own hands. For 40 years, it’s been filled with care, laughter, and memories. Our kids grew up here. The neighborhood gathered here.
This place is part of who we are.

Now the building is being redeveloped, and we’re fighting to stay. The legal costs are heavy, and every day is a challenge. But we aren’t giving up.

So we’re doing what we know best: working harder, opening our doors wider, and turning our fight into hope. We’re calling it our Stay Strong Sale.

Every purchase helps us keep this dream alive, one day at a time.
We’re not ready to say goodbye.

With love,
Lois & Tom

FAQ

How can I track my order?

Once your order has been shipped, you will receive an email containing the tracking information.

In this email, you will find all the necessary details to track the delivery of your package.

Simply use this information to follow your order in real time.

How long does it take to receive my order?

Order processing and dispatch are completed within one business day.

Delivery typically takes between 4 and 7 business days.

How can I return my order?

You can return your order by following the instructions outlined on our Return Policy page.

There, you’ll find detailed information about the return process, including eligibility criteria, return timeframes, and how to obtain a return label.

How can I contact you?

Email: info@loisandtoms.com

Send us an email and we’ll get back to you within a few hours.

Opening hours:

Monday–Friday: 9AM - 6PM
Saturday & Sunday: 10AM – 5PM

FREE DELIVERY

We are temporarily offering free shipping on all orders!

SECURE PAYMENTS

We offer secure payments via all major credit cards, Google Pay, Apple Pay, and PayPal

CUSTOMER SERVICE

Our customer service team is available 7 days a week.